Last updated June 1st, 2022.
M·A·C Lover Belgium Loyalty Program: Conditions générales de participation
PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN THE M·A·C LOVER LOYALTY PROGRAM CAREFULLY. EN PARTICIPANT AU PROGRAMME, VOUS ACCEPTEZ D’ÊTRE LIÉ PAR LES CONDITIONS DÉCRITES CI-DESSOUS ET PAR TOUTES LES CONDITIONS INTÉGRÉES EN RÉFÉRENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, PLEASE DO NOT PARTICIPATE IN THIS PROGRAM.
1. Éligibilité et présentation de l’adhésion
1.1. The M·A·C Lover Belgium Loyalty Program (“Program”) is offered at the sole discretion of Estee Lauder Cosmetics S.A./N.V. (“M·A·C Cosmetics,” “we,” “our” or “us”). Le Programme est disponible uniquement pour l’usage personnel des individus et se limite à un compte par personne. Les sociétés, associations et autres groupes ne peuvent pas participer au Programme. Individuals who are legal residents of Belgium (excluding its territories and possessions) and at least 18 years or older and who provide and maintain a valid email address are eligible to become members. This Program is not targeted at children or intended for use by anyone under the age of 18. Employees of M·A·C Cosmetics are eligible for membership for personal use only but may be excluded from certain benefits of the Program. M·A·C PRO members are not eligible to participate in the Program. No purchase is necessary to join the Program. The Program may not be used for any business or commercial purpose and we may refuse to create an account for any reason.
1.3. The M·A·C Lover Program is only available in M·A·C Cosmetics owned and operated stores in Belgium and on www.maccosmetics.be.
2. Adhésion au Programme
2.1. Les individus éligibles peuvent rejoindre le Programme par le biais de l’une de ces options :
2.1.1 Visit www.maccosmetics.be (the “Site”) and follow the Program prompts to register for the Program.
2.1.2 Visit a M·A·C Cosmetics owned and operated retail store in Belgium and tell a store associate you would like to register for the Program.
2.2. You are required to provide your full name, zip code and email address to enroll. If you are enrolling on our website www.maccosmetics.be., you must also create a password in order to complete your enrollment. To access certain Program benefits and rewards, you will need to provide us with your birthday, but birthday is not mandatory for Program enrollment. You will also have the opportunity to provide us with your mobile phone number, but this information is optional. Vous êtes le seul responsable du maintien de l’exactitude des informations de votre compte et de leurs mises à jour si nécessaire. Vous pouvez modifier vos informations personnelles sur le Site. Your personal data is processed in accordance with article 9 of these Terms.
2.3. Only one Program account may be associated with a single member and a single email address. In the event of a dispute over the identity of the member enrolled in the Program, the member will be deemed to be the authorized account holder of the email address submitted at the time of enrollment. Aux fins des présentes Conditions, le « titulaire autorisé du compte » représente la personne physique assignée à l’adresse électronique indiquée par un fournisseur Internet, un fournisseur de services en ligne ou toute autre organisation (par ex., entreprise, établissement scolaire, etc.) responsable de l’affectation des adresses électroniques pour le domaine associé à l’adresse électronique indiquée.
3. Avantages du Programme
3.1 The Program is a way in which we reward and thank our loyal customers for purchasing our products and/or taking other Program related actions. Vous pouvez débloquer les niveaux de fidélité du Programme en effectuant des achats éligibles ou en prenant certaines mesures en lien avec le Programme. Eligible purchases and other opportunities to unlock Program loyalty tiers will be posted on the Site or may be published through other media (e.g., in marketing communications, social media, etc.). Une fois que vous débloquez un certain niveau de fidélité, vous pouvez prétendre à certaines avantages et récompenses applicables à ce niveau. Les avantages sont susceptibles de changer de temps en temps et peuvent être offerts sur une base limitée. Visit our FAQS for a current list of available benefits and rewards.
3.2. The Program is a tier-based program determined by the amount a member has spent on qualifying purchases within a single calendar year. There are 4 tiers with associated benefits – Lover, Seduced, Devoted and Obsessed. Program tiers are based on your qualifying purchases at M·A·C Cosmetics owned and operated stores in Belgium and the Site, during a calendar year. When you join, you’ll automatically be placed in Tier 1, Lover and be eligible for all the benefits Lover members receive. Purchases of 100€ or more in a calendar year are required to advance to the Seduced tier and qualify for Seduced benefits. Purchases of 300€ or more in a calendar year are required to advance to the Devoted tier and qualify for Devoted benefits. Purchases of 550€ or more in a calendar year are required to advance to the Obsessed tier and qualify for Obsessed benefits. Each year after the enrollment year, on January 1, your points reset to zero. While your points reset each calendar year, your tier status is determined by the amount you spend on qualifying purchases in the prior calendar year of membership. Your status in a particular tier is valid for the calendar year in which you qualify for that tier and the following full calendar year (Jan. 1 to Dec. 31). After that, you’ll need to spend enough on qualified purchases to qualify for that tier each year. For example, if you qualify for Tier 2, Seduced, during your first year, you’ll maintain Seduced status during your second year. But, if you spend less than 100€ on qualifying purchases during your second year, you’ll drop back down to Tier 1, Lover status in January of third year. For the year in which you enroll in the Program, tiers are based on the amount spent on qualifying purchases in the calendar year, commencing on the first date after your enrollment when you make a qualifying purchase using your Program membership identification number, and ending on December 31 of that calendar year. After the first year, tiers are based on the amount spent on qualifying products and services in a calendar year (Jan. 1 to Dec. 31).
3.3. For your eligible purchase to qualify for the Program, you must be enrolled in the Program and you must provide your Program member identification at the time of purchase by logging into your account on the Site or by providing your membership identification in a M·A·C Cosmetics owned and operated store in Belgium. To earn rewards and benefits, your purchase must be made on qualifying products and services. Qualifying purchases include regular priced merchandise and services, and exclude purchases made with third party retailers, e-gift cards, wonderbox cards, sales tax, state fees if applicable, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to M·A·C Viva Glam Foundation or any other charitable organization, value sets, select premium products and services, and other specified products.
3.4. Neither accounts nor rewards may be shared or combined. Only the member paying for the products may accumulate benefits and rewards. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time.
3.5. Les avantages et récompenses remportés dans le cadre du Programme n’ont aucune valeur marchande et ne sont pas transférables. De plus, vous n’avez aucun droit de propriété sur les récompenses ou autres avantages du Programme. Purchase balances credited to your Program account will be decreased or reversed, as applicable, if all or part of the purchase is returned or cancelled, or if the credit is obtained through fraudulent or other activity that violates these Terms as determined by us in our sole but reasonable discretion. We are not responsible for rewards lost or redeemed due to fraudulent activity by you or any third party. We are not responsible for rewards that are lost, stolen or otherwise destroyed. La vente, le troc, le transfert ou la remise d’une récompense ou d’un avantage obtenus grâce au Programme, par quelqu’un d’autre que nous, est strictement interdite. Any applicable tax liabilities resulting from rewards earned under the Program are the responsibility of the member.
3.6. We reserve the right to change Program benefits, how you unlock each Program tier and how we evaluate and reward your eligible purchases and/or other Program activity in accordance with article 5.1. Nous nous réservons le droit de limiter le nombre d’achats ou d’activités éligibles au Programme et/ou à n’importe quel niveau donné, le nombre de types de récompenses ou d’avantages que vous pouvez recevoir ou remporter dans n’importe quel niveau donné, sur une période donnée ou pour la durée du Programme, et/ou toute combinaison de ces derniers.
3.7 If you have concerns that a purchase or other activity was not properly applied to your account, you should contact M·A·C Cosmetics Customer Service here. You must specify your name, zip code, phone number, and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. Notification must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account
3.8. Rewards can only be redeemed in M·A·C Cosmetics owned and operated stores in Belgium and/or on the Site, depending on the reward(s). You may redeem your reward(s) on the Site from the date the Program is launched, and/or in M·A·C Cosmetics owned and operated stores in Belgium starting from October 15th, 2022. Purchases made in specialty stores, stores not solely owned and operated by M·A·C Cosmetics, and M·A·C Cosmetics retail stores outside of Belgium are not eligible for the Program.
3.9. Rewards cannot be exchanged or returned for another product or service, or a monetary refund.
3.10. The products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole but reasonable discretion, may result in the violation of our Terms.
4.1. By enrolling in the Program, you will be automatically subscribed to receive and consent to receiving (1) Program related transactional emails, including welcome emails (2) M·A·C Cosmetics transactional emails. Les exemples comprennent, mais ne se limitent pas à : courriel de confirmation de remboursement, courriel de mise à jour du profil ou autres communications en lien avec votre compte. If you terminate your Program membership, you will no longer receive Program-related communications.
4.2. You can also subscribe to receive Program marketing emails and/or M·A·C Cosmetics marketing emails by selecting the appropriate check box. You can opt-out at any time from marketing communications by following the instructions included in each communication, such as clicking on the unsubscribe link included in each email or by submitting a request through our Privacy Portal. However, by opting-out from marketing emails, transactional emails will still be sent to you as they relate to your membership in the Program, and you consent to their receipt as they are necessary for the performance of the Program.
5. Résiliation et modification
5.1. Le Programme et ses avantages sont offerts à votre seule discrétion. We may, in our discretion, cancel, modify, restrict or terminate these Terms, our FAQs, and/or the Program or any aspect or feature of the Program at any time subject to a thirty (30) days prior notice, with such changes affecting the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits after the thirty (30) day period.
5.2. We reserve the right, at any time, in our sole but reasonable discretion to: (1) exclude you from participation in the Program; (2) discontinue your participation in the Program; and/or (3) suspend or audit your membership account for any amount of time with immediate effect. Any suspected abuse of the Program, failure to follow any Terms, membership inactivity for more than 36 months, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards and/or benefits, may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate, in our sole but reasonable discretion. If, in our sole but reasonable discretion, we suspect fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action.
5.3. If you decide you no longer want to be a part of the Program, you may cancel your membership at any time by opting-out in your account on the Site, by contacting M·A·C Cosmetics Customer Service or by informing a store associate at any M·A·C Cosmetics owned and operated retail store in Belgium.
6. Disclaimer of Warranties
To the fullest extent permitted by applicable law, neither M·A·C Cosmetics, nor our parents, subsidiaries, affiliates, partners or licensors make any warranty, express or implied, with respect to the terms of this Program or any of the rewards or benefits associated with the Program, except to the extent that such obligations cannot be legally excluded.
You agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Terms.
8. Droit applicable et litiges
8.1. This Program and these Terms will be governed by and construed under the substantive laws of Belgium.
8.2 Any dispute relating in any way to this program, these terms, your program membership, or the relationship between the parties shall be submitted first to our customer service. If you are not satisfied with the handling of your claim, you may resort to a mediator within one year as from the date of your initial claim to our customer service. Should no amicable solution be found, the parties submit to the exclusive jurisdiction of the courts of the registered office of M·A·C Cosmetics, without prejudice to the consumer's right to be summoned before the courts of his domicile.
10. Nous contacter
For information about the Program and your membership, contact us here We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet. You may also find answers to helpful frequently answered questions in our FAQS.