Last updated June 1st, 2022.

M·A·C Lover Belgium Loyalty Program (“Program”)
FAQ’s

1 What is M·A·C Lover?

M·A·C Lover is M·A·C’s consumer loyalty program, a makeup-lovers’ cult for the lover, devoted and downright obsessed.

2 Qui peut rejoindre ce Programme ?

The Program is available to individuals who are legal residents of Belgium and at least 18 years or older who provide and maintain a valid email address.

3 Comment rejoindre le Programme ?

You can join the Program by signing up with a store associate in a M·A·C Cosmetics owned and operated store in Belgium or at maccosmetics.be. You will need to provide your full name, zip code and email address to enroll. If you are enrolling on our website www.maccosmetics.be,you will also create a password in order to complete your enrollment. You will also have the opportunity to provide us with your phone number, but this information is optional. In order to access certain Program benefits and rewards, you will also need to provide us with your birthday, but birthday is not mandatory for Program enrollment. Your personal data is processed in accordance with the MAC Cosmetics Privacy Policy.

4How does the Program work?

The M·A·C Lover Belgium Loyalty Program has four tiers – Lover, Seduced, Devoted and Obsessed. For the year in which you enroll in the Program, Tiers are based on the amount spent on qualifying products and services during the calendar year, commencing on the first date after your enrollment on which you make a qualifying purchase using your Program membership identification number, and ending on December 31 of that calendar year. Each year after the enrollment year, on January 1, your M·A·C Lover points reset to zero (0).

After your first year, tiers are based on the amount you spent during that calendar year (Jan. 1 to Dec. 31). Your status in a particular tier is valid for the calendar year in which you qualify for that tier and the following full calendar year (Jan. 1 to Dec. 31). After that, you’ll need to spend enough on eligible purchases to qualify for that tier each year. For example, if you qualify for Tier 2, Seduced, during your first year, you’ll maintain Seduced status during your second year. But, if you spend less than 100€ on qualifying purchases during your second year, you’ll drop back down to Tier 1, Lover status in January. The more you purchase, the more covetable privileges you earn and the higher you climb in our four elite tiers.

5 Quels sont les avantages ?

Chaque niveau offre un grand nombre d’avantages.

Tier 1-LOVER ( < 100€)

Become Lover by joining M∙A∙C Lover

  • Tier Welcome Gift of 15% off on your first purchase (one time only)
  • Notifications on the newest collections and launches
  • Early access to Limited Life sales (in a M·A·C Cosmetics owned and operated store in Belgium only, without purchase)
  • Bounce back offer of 20 extra points with a second qualifying purchase (one time only and within 60 days of the first purchase)
  • Extra points for the review of a product: 5 points per review (only available online, four times a year)
  • Back to M.A.C.: one by one return capability in a M·A·C Cosmetics owned and operated store in Belgium only
  • Free shipping for each online qualifying purchase made on www.maccosmetics.be
  • Birthday surprise: gift voucher to be redeemed within thirty (30) days from the date of birth *
  • Pre-sales online only

 

Tier 2-SEDUCED (100€ – 299€)

Become Seduced by spending between 100€ & 299€ on qualifying purchases in a calendar year.

  • All Tier 1 Lover benefits.
  • Brand events / Preview nights invitations (2 times per year, only at selected M·A·C Cosmetics stores specified in the event invitation, without purchase)
  • Free M.A.C. Service (once a year).
  • One free full size product redeemable with 150 points (pre-selected products only)
  • One free full size product redeemable with 250 points (pre-selected products only)

 

Tier 3-DEVOTED (300€ - 549€)

Become Devoted by spending between 300€ and 549€ on qualifying purchases in a calendar year.

  • All Tier 1 Lover and Tier 2 Seduced benefits
  • Special invite to international virtual masterclass (available up to twice a year)
  • Three free samples with each online order
  • Three free samples with each online order
  • One free full size product redeemable with 500 points (pre-selected products only)

 

Tier 4-OBSESSED(≥ 550€)

Become Obsessed by spending 550€ or more on qualifying purchases in a calendar year.

  • All Tier 1 Lover, Tier 2 Seduced and Tier 3 Devoted benefits
  • One free full size product redeemable with 1000 points (pre-selected products)
  • One free full size product redeemable with 5000 points (pre-selected products)

 

* Two Birthday Gifts cannot be obtained during the same year, therefore, if Birthday gift was already redeemed while in Tier 1, an upgrade to Tier 2 during the same year does not grant an additional Birthday gift.

6 Comment avoir droit aux avantages du Programme ?

Aucun achat n’est nécessaire pour rejoindre le Programme. When you join the Program, you are automatically placed in the Lover tier and qualify for Lover benefits.

Certains avantages du Programme sont disponibles sous réserve d’achat. Purchases of 100€ or more in a calendar year are required to advance to the Seduced tier and qualify for Seduced benefits. Purchases of 300€ or more in a calendar year are required to advance to the Devoted tier and qualify for Devoted benefits. Purchases of 550€ or more in a calendar year are required to advance to the Obsessed tier and qualify for Obsessed benefits.

To earn Program benefits, you must be enrolled in the Program, you must provide your Program member identification or email address at the time of the purchase, and purchases must be made on qualifying products or services in M·A·C Cosmetics owned and operated store in Belgium, or on website www.maccosmetics.be. Qualifying purchases include regular priced merchandise and services, and exclude purchases made with third party retailers, e-gift cards, wonderbox cards, sales tax, state fees if applicable, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to M·A·C Viva Glam Foundation or any other charitable organization, value sets, select premium products and services, and other specified products.

7 Do my tier benefits and tier status ever expire?

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly

Each year after the enrollment year, on January 1, your M·A·C Lover points reset to zero. While your point balance resets each calendar year, your tier status is determined by the amount you spent on qualifying purchases in the prior calendar year of membership. Your status in a particular tier is valid for the year in which you qualify for that tier and the following full year. After that, you’ll need to spend enough to qualify for that tier each year. For example, if you qualify for Tier 2, Seduced, during your first year, you’ll maintain Seduced status during your second year. But, if you spend less than 100€ on qualifying purchases during your second year, you’ll drop back down to Tier 1, Lover status in January.

8 Combien de temps faut-il pour que mes achats s’accumulent sur mon compte ?

It may take up to 7 days for eligible purchases and other Program activities to post to your account.

9How do I check my account status?

Your membership level and account status is accessible in your account online, with a store associate in a M·A·C Cosmetics owned and operated store in Belgium, or by calling M·A·C Cosmetics Customers Service

10 Comment m’identifier en magasin ?

You identify your M·A·C Lover membership by providing your email address to a store associate in any M·A·C Cosmetics owned and operated store in Belgium or by providing your digital loyalty card.

11 How do I redeem my M·A·C Cosmetics Birthday Gift?

M·A·C Lover Program members receive a special surprise every year for their birthday, if they have provided their birth date in their account profile. You can redeem your birthday gift:

1) In a M·A·C Cosmetics owned and operated store in Belgium by providing your M·A·C Lover member identification number or email address, starting from October 15th, 2022; or

2) On maccosmetics.be and selecting your birthday gift offer as soon as it will be visible in your M·A·C Lover account at checkout.

Birthday gifts must be redeemed within the 30 days following the customer’s date of birth. A limit of one birthday gift per member per year will be offered and birthday gifts cannot be transferred, delayed, exchanged or returned. Specific birthday gift rewards may vary based on location and are subject to website availability. Please note that you must contact Customer Service or update your online account in order to change the birthday associated with your M·A·C Select account.
12 What are Pre-Shop Collections?

From time to time you will be offered early access to shop select collections before they are offered for sale to the public. Les membres éligibles recevront un courriel d’invitation lorsque ces offres seront disponibles. Les membres doivent se connecter à leur compte pour bénéficier de cet avantage exclusif. Ces offres sont valables pour une période limitée, dans la limite des stocks disponibles.

13How do I manage my M·A·C Cosmetics email communications?

You can manage your email preferences in your M·A·C Cosmetics account online, from the link at the bottom of each email communication or by submitting a request through our Privacy Portal Email communications from M·A·C Cosmetics tell you about exclusive opportunities, benefits, the latest collections from M·A·C Cosmetics and much more.

14 How do I update the information I provided to enroll in the Program?

You can update your information by logging into your account online in the profile section, by informing a store associate in-store, or by contacting Customer Services here

15 What do I do if I forgot my password?

Vous pouvez réinitialiser votre mot de passe en cliquant sur « Mot de passe oublié » sur la page de connexion.

16What do I do if I believe that a purchase or other Program activity was not properly credited to my account?

If you have questions related to your membership account, please contact Customer Service .

17 How will M·A·C Cosmetics use the information I provide to enroll in the Program?

À moins que vous ayez déjà opté pour d’autres utilisations supplémentaires des coordonnées que vous avez indiquées au moment de rejoindre le Programme, celles-ci seront utilisées pour vous fournir les services et offres en lien avec le Programme, notamment pour vous identifier, vous faire accéder à un niveau et vous offrir les avantages correspondants. You can find more information in our Privacy Policy. .

18 What am I agreeing to by joining the Program?

By becoming a Program Member, you agree that you have read, understood and agree to be bound by the Program Terms and Conditions of Participation.

19What terms govern the Program?

Please refer to the M·A·C Lover Loyalty Program: : Terms and Conditions of Participation for the full list of Program terms.

20 Does my membership in the Program ever expire?

Membership will expire if a member has not redeemed or made a purchase for a period of 36 months.

21 Can my membership in the Program be terminated?

M·A·C Cosmetics, in its sole but reasonable discretion, can terminate any Member for any reason including, but not limited to, any failure to comply with the Program terms & conditions and/or our website terms and conditions.

22What happens to any rewards I have earned if my membership in the Program is terminated or expires?

Si votre adhésion est résiliée ou qu’elle expire, nous mettrons automatiquement fin à toute récompense ou avantage sur votre compte.

23 Can the Program be terminated?

Oui. We may, in our discretion, cancel, modify, restrict or terminate the Program or any aspect or feature of the Program at any time subject to a thirty (30) day prior notice, with such changes affecting the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits after the thirty (30) day period.

24What happens to any rewards I have earned if the Program is terminated?

Si le Programme est résilié, nous mettrons automatiquement fin à vos récompenses et avantages. We will advise Members of the effective date of termination of the Program, rewards and benefits so that these may be redeemed in time.

25How do I terminate my Program membership if I no longer wish to participate?

If you decide you no longer want to be a part of the Program, you can opt-out in your account on the website at any time, by informing store associate at any M·A·C Cosmetics owned and operated retail store in Belgium or by submitting a request through our Privacy Portal. Please note that your rewards and benefits will automatically terminate.

Vous avez d’autres questions ? You can contact Customer Service here.